Small Business Phone Systems
When deciding which phone system to use, you will have to determine first the size of your business and how it operates With certain types of telephone systems available in the market, small businesses can utilize them to boost business growth One big problem small businesses face is that they have fewer resources than big businesses but they will have to compete with them Below are some of the business phone system features, which is great for small businesses.
Call forwarding allows inbound calls to be transferred or forwarded to another phone. What call forwarding does is that it will forward the calls to many different numbers at the same time until one of the owners of a number will answer it. And if there is no answer, a voice message will be recorded and saved for future use. This is a nice feature for smaller businesses where they do not have the ability yet to hire someone whose only job it is to taking phone calls all day. A great thing this feature will prevent is missed calls, which can be very bad for any business.
Voicemail is a basic feature for almost all phone systems these days. When you are choosing a phone system, you will most likely have voicemail given but you will want to get a phone system that has the more advanced features of voicemail.
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Remote access is one feature you should look for in voicemail These are very handy for small businesses because they have longer periods of time when there is no one in the office. This remote access feature will let you access voice messages whenever and wherever you are, working from home or visiting customers.
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You may have hit upon the problem of voice mail being too short. This is a big problem when a customer is trying to deliver a message but she gets cut off by the voice mail limit and she decides to do business elsewhere. What you should do is get a phone system that has an extended voice mail feature
One other nice little feature for a phone system is the multiple greeting feature The multiple greeting feature will be play back the appropriate voicemail greeting at the proper time. You can have different messages when it is outside of office hours or during holiday breaks, etc. You will gain a professional impression of your company with this feature. You will be able to save a lot of time because you do not anymore need to keep changing your recorded greeting when the times change.
One little feature that is great for your small business phone system is the music or advertisement on hold feature that will let your customers or clients listen go music or an advertisement while they wait for a representative from your office to pick up their call and attend to their needs.